Below are some words written by many of my business contacts and customers. Pepper and Crandall Co. is indeed fortunate to have Rob Mercier's affiliation. He is one of the reasons we can boast we are "The Results People". His professionalism makes buying and selling a home as arduous as it may be, MOVE along smoothly with attention to every detail. We have always been proud of Rob's service in Real Estate and the community. Mary Pepper, Broker/Owner I have known Mr. Mercier for more than 18 years last past, as Rob is very active with our Real Estate Company. In my association with Rob his abilities as a top notch Realtor, his character, honesty and morals as a family man are all first class. I have found Mr. Mercier's professionalism, intelligence and dedication to his clients 2nd to none. Summary: Rob Mercier is the best!!! Sincerely, Ray Pepper -- In the course of our business, we have had the opportunity to buy and sell our own properties, as well as work with others who are buying land in our area. We have found Rob to be very easy to work with, always responsive to our questions or needs, and willing to work out the details which make a transaction successful, What a great asset he is to the real estate business in Western New York. His knowledge of the area and years of experience make for win, win results! Tim and Julie Phillips -- I am writing in regards to a testimonial I feel Rob not only deserves but has earned. I have known Rob Mercier for several years on a professional level. Rob helped me purchase a HUD foreclosure and sell it years later. Because of the expert service I received he was also the one and only choice when I went house hunting for myself and my daughter two years ago. Being a female and a single parent you always feel the need to be on guard about any type of sales related association. This has never been the case with Rob Mercier. Not only did Rob make me feel comfortable with my Real Estate ventures, he made me feel confident. I never felt that a question I asked was uncalled for or trivial. Rob has been there 24/7 for anything I required during my purchases and sale. Not only did he go the extra mile, he went twice! I learned quite a bit through Rob and feel certain I could accomplish a Real Estate purchase or sale on my own but I would never consider it because I know that I could never take the time and effort Rob does, and that is why his number is the only one I will ever call when I wish to purchase or sell a home. Thank You Rob for all the help you have given me in the past and I look forward to someday doing business with you in the future. Sincerely, Linda Brodka -- Which of these adjectives describe Rob Mercier as a real estate associate broker? (a) honest (d) trustworthy (g) educated (b) reliable (e) effective (h) involved (c) efficient (f) available (j) all of these If you chose (j) you're absolutely correct. Rob is all of these and more! When Mom and I were looking for a home, Rob worked relentlessly to find just the right place for us. Plus, it didn't take a long time as it often does. We couldn't be happier with our "nest" and we thank God that Rob was there when we needed him. We'd recommend Rob Mercier to anyone who is serious about buying or selling a home. Debbi Rogers, Franklinville, NY -- Rob kept in touch with the seller and with us to make our rental home purchase a smooth transaction. His professional attitude was a bonus! We would do business with Rob again. Terry and Lorrie Fisher -- We would like to express our confidence in Mr. Rob Mercier and his expertise in the Real Estate business. Rob assisted us in selling our house in Salamanca at a time when the real estate market in that town was quite slow. The house sold quickly at an acceptable price. During the entire process, Rob was accessible and easy to deal with. We would not hesitate to do business with him again! Mike and Judy Chiariello -- Rob has been very helpful in all of our Real Estate transactions, as he is very accessible and easy to work with . Brian and Tracey LeBrenz -- Affordable Rent, Responsive to Tenant Needs, Convenient Location of Rental Property. Corey Weaver -- Rob Mercier worked diligently when we sold our house last January . Our home of thirty plus years sold in two weeks, He answered my many phone calls promptly . Rob's friendly and positive manner are two great assets he was blessed with. Thanks again Rob, Clara and Frank Ryan -- The part I dreaded most about buying a house was working with a realtor! But working with Rob Mercier was an unexpected pleasure. He listened to understand what type of home we were interested in, was patient as we looked at a variety of homes, then gave us room to breathe as we decided what would meet our needs the best. Later, when we decided to sell our home, there was no question Rob Mercier would be the agent. He was helpful in guiding us through the process, supplying us with the information we needed to set a reasonable price while at the same time not losing our shirts. We found him to be the man with the "know-how" to help us do what we wanted to do! Ed and Nani Bell -- We have known Rob for many years and it was not until we started looking for a home that we realized what a special person he is. There have been several times that we have called him inquiring about a particular home. He has always made us feel like our phone call is very important to him and gives us the utmost time and attention. There were several times when we desired to look at a home and he consistently made time for us. Rob has been willing to go above and beyond measure, for which we are very thankful. He knows the real estate business and loves people. It shows. David & Tracey Kays -- In my past property selling experience I always found Rob Mercier fair and honest, candid and dedicated. His years of experience made him dependable, easy to understand and his efforts are always worthwhile. Norman Maffei -- Rob is a sincere person who works very hard to get results with his listings. His service is great! Yolanda and Bob Wilson Franklinville -- We listed our property with Rob Mercier as we realized that the majority of For Sale signs in the area bore his name. Subsequently, we were informed, he sells approximately 90% of the properties where our home is situated. We have found Rob to be personable, professional and knowledgeable. Sincerely, Mrs. Lynn Rands -- Rob Mercier is courteous, sincere and always looks out for his customer's interests. He's available seven days a week and is happy to answer all your questions. His professional abilities as a real estate broker are superb. Rob takes great pride in his work and his customer's satisfaction. We would rate him as a five star real estate broker and would like to applaud his quality of service. Please contact Rob for any of your real estate needs. You will be assured of the attention you deserve, and the satisfaction you receive when the deal is closed. Sincerely, Rick and Nancy Swift